МЕРОПРИЯТИЯ
25 - 26 ноября 2014, Дубай, Объединенные Арабские Эмираты
I Customer Experience Management Summit
Dear Colleague,
Welcome to the Customer Experience Management Summit 2014.
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I would like to express my gratitude to all of our distinguished speakers, delegates and participants who are joining us at the conference. The multi-faceted world of airline, banking, hotel, retail, technology and telecoms industries offer nearly endless options for customers to choose from in the range of products, services and packages on offer. This palette of variety provides them incentives for thinking, strategizing and reevaluating all the pros and cons in order to be able to pick the most advantageous offer. How is it then possible to cultivate a customer base loyal to your brand?
Forming a lasting relationship by offering better deals is a great challenge requiring more than a good product.
Retention of customers is a primary objective that is difficult to achieve when companies
have to look for new methods of cost reduction; while at the same time striving to succeed a greater market share than their competitors. This is where customer service specialists try to design programs that would accomplish the desirable effect.
Don’t miss out on this special opportunity to discuss the most pressing trends with your industry peers and return to your company with concrete ideas to move your strategy forward. I am looking forward to welcoming you to the Customer Experience Management Summit
Klaudia Blaskovic
Production Manager
Allan Lloyds
KEY TOPICS
- Evolving Customer Experience through Knowledge Sharing
- The importance of VOC approaches
- Customer service excellence in the era of competition
- Measuring Customer NPS
- Precision marketing: Using data and technology to deliver cutting edge marketing campaigns with a single view of the customer
- Common standards in CEM in different regions
EVENT PROMISE
The Customer Experience and Management Summit offers a one of a kind discussion platform for executives to debate and contemplate on the challenges, but more importantly offers answers to complex issues facing the industry. Do not miss out on the chance to acquire first-hand knowledge from the world leaders in developing customer excellence and satisfaction programs, leveraging big data, social customer management and much more!
EVENT OVERVIEW
The Customer Experience Management Summit will bring together experts, from across industry verticals, to discuss the most current strategies and developments in the CE field. From multi-channel to omni-channel, NPS, employee engagement, Big Data, loyalty, to VOC, social media and Customer Centricity this conference shall examine every aspect of the customer journey. With senior executives from the airline, banking, hotel, retail, technology and telecoms industries attending you will gain key insights into how fellow CEM experts from different fields are approaching the challenges and opportunities that you are facing. Would you benefit from hearing how Microsoft, eBay, Etisalat, Etihad Airways, Mashreq and other leading companies are augmenting their CX approach? Would you gain from hearing case studies on key topics such as how to evolve your customer experience through Knowledge Sharing, or how to inspire a service culture in the mass market sector? Or benefit from taking part in detailed discussions on the latest innovations and implementations of VOC? The drive to be more Customer Centric is itself a journey, not a destination. With new technologies, greater awareness of how to use Big Data and increased competition in the market, those who do not optimize and improve their CEM strategy will be left behind. Join us in Dubai at the Customer Experience Management Summit and be future ready!
Benefits of attending
- Understand the challenges that various industries are facing with respect to customer care
- Explore how to properly measure and leverage social media support for successful CEM programs
- Hear about how to achieve emotional customer loyalty
- Identify the best practices to develop successful service excellence in the era of competition
- Learn about the benefits of employee engagement
- Determine how to leverage customer segmentation to achieve your retention goals
- Analyze how to properly utilize new technologies to differentiate and reduce churn
- Find out whether big data or people data are more useful for successful loyalty and retention strategies
Регистрация делегатов:
По телефону: +7 495 995 80 07
По email: Allan.Lloyds@callcenterguru.ru
Организатор: Allan Loyds Group в медиа-партнерстве с Call Center Guru
Контакты: +7 495 995 80 07 (русский) +421 252 444 221 (английский)